Return & Exchange

These Return and Exchange Policy outline the rules and regulations for the use of Karens Digitizing’s Website, located at https://karensdigitizing.com.

At Karens Digitizing, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and exchange policy to ensure your peace of mind.

  1. Returns:

    • You may initiate a return within 7 days from the date of delivery depend on the items.
    • The item must be unused, in its original condition, and in the original packaging.
    • To initiate a return, please contact our customer support team or visit our Returns section on the website.
    • Once your return is approved, we will provide you with instructions on how to proceed.
  2. Refunds:

    • Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
    • If the return is approved, we will initiate a refund to your original payment method.
    • Please note that it may take 15 business days for the refund to be processed and reflected in your account.
  3. Exchanges:

    • If you wish to exchange an item for a different size, color, or variant, please contact our customer support team or visit our Exchanges section on the website.
    • We will guide you through the exchange process and provide you with the necessary instructions.
    • The exchanged item must be unused, in its original condition, and in the original packaging.
  4. Shipping Costs:

    • The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item.
    • In the case of an exchange, the customer may be responsible for the shipping costs associated with the new item unless it is a result of an error on our part.
  5. Exceptions:

    • Certain items, such as personalized or intimate goods, may not be eligible for return or exchange due to hygienic reasons or customization.
    • Any exceptions to our refund and exchange policy will be clearly stated on the product page.

Please review our complete Refund and Exchange Policy in our dedicated section on the website. If you have any further questions or need assistance, please contact our customer support team. We are here to ensure your satisfaction and make your shopping experience with us enjoyable.

Contact Us: karensdigitizing@gmail.com

 

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